Frequently Asked Questions
Everything you need to know about shopping at Ontario Cannabis Store.
What are your delivery options and timeframes?
We offer several delivery methods including standard shipping via Canada Post (3-5 business days) and Same-Day or Next-Day delivery in select regions for orders placed before the daily cutoff.
What is your return policy for cannabis products?
To ensure safety and quality, all sales of cannabis products are final. However, if a product is defective or damaged, you may contact our customer service within 14 days for a resolution.
How do you verify the age of your customers?
In accordance with provincial law, you must be 19 years of age or older to purchase. Age verification is performed both at the time of online checkout and physically upon delivery or pickup.
Are your products lab-tested for quality?
Yes, every product sold through our store undergoes rigorous testing by Health Canada-licensed third-party laboratories to ensure they meet strict safety and potency standards.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as Visa Debit and Mastercard Debit. All transactions are securely encrypted.
Can I track my order once it has been shipped?
Absolutely. Once your order has been processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.