Returns & Exchanges

At Ontario Cannabis Store, we are committed to ensuring you are satisfied with your purchase while strictly adhering to safety and regulatory standards. If your product is defective or damaged, you may return it within 14 days of delivery for a full refund or exchange.

1

Verify Eligibility

Ensure the item is in its original, unopened packaging or has a documented quality issue, and that you are within the 14-day return window from the date of receipt.

2

Contact Support

Reach out to our Customer Care team with your order number and clear photos of the product and its excise stamp to initiate a Return Authorization request.

3

Package Your Return

Once approved, securely pack the item in its original box along with the packing slip provided by our support team to ensure safe transit back to our facility.

4

Receive Your Refund

After we receive and inspect your returned items, a refund will be processed to your original method of payment within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing